Logging into store

[GDSDiane]

I have been having problems logging into the store this weekend and still today. It will not accept my username and password.

[Diego]

Hi Diane, can you try the lost password function?
https://www.godigitalscrapbooking.co...word_forgotten

If you still can't recover your password, send me your email.
Thanks

[hy ellen]

I can't sign into GDS so I can go to my gallery- keeps coming back to Logon page. But I went into Dana's Footprint Digital Design Store and was able to download a freebie? Help please..

[britnkaysmemaw2]

Gals -

I am sending these messages on to Debra - our owner.
She has a tech guy working on this!

Hang in there with us....we are working to get this fixed!

Cathy
ST Leader

[Diego]

Originally Posted by hy ellen

I can't sign into GDS so I can go to my gallery- keeps coming back to Logon page. But I went into Dana's Footprint Digital Design Store and was able to download a freebie? Help please..

Hi Ellen, are you trying to login to the store, right?
If so, do you get any error message?
Try the forgotten password feature:
https://www.godigitalscrapbooking.co...word_forgotten

Thanks

[vicki23]

hy ellen is one of my CT, she sent me an email this morning about this. I have her log in details (with her permission) I am able to log in as her but when she tries it doesn't work. She said there was an error message. I asked her to try to do a screen shot and send it to me so I could forward it on, but she doesn't now how.

[Diego]

Originally Posted by vicki23

hy ellen is one of my CT, she sent me an email this morning about this. I have her log in details (with her permission) I am able to log in as her but when she tries it doesn't work. She said there was an error message. I asked her to try to do a screen shot and send it to me so I could forward it on, but she doesn't now how.

Hi vicki, got it.

Ellen, please try clearing your browser cache and then try log in again.
http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Thank you

[GDSDiane]

I'm still not able to log into the store. I cleared my entire history as suggested. When I try to log in it keeps reverting back to "Welcome Guest - Would You Like To Log Yourself In?"

[Diego]

Originally Posted by GDSDiane

I'm still not able to log into the store. I cleared my entire history as suggested. When I try to log in it keeps reverting back to "Welcome Guest - Would You Like To Log Yourself In?"

Diane, please contact me at diego [at] customscriptz.com

Thanks

[GDSDiane]

Originally Posted by Diego

Diane, please contact me at diego [at] customscriptz.com

Thanks

Sent e-mail. Thank you.