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Thread: Help! I cannot log in the Shop!

  1. #11
    Join Date
    Dec 2007
    Location
    Belleville, Illinois
    Posts
    50,929
    Thanks stmac88 for sharing that info.

    I use IE, and can't log in without trying to buy something either!


  2. #12
    I wasn't able to login even after adding my things to the cart. Actually that is what I usually do and then log in as part of the purchase process. However, I went to Internet Explorer and was able to login.

  3. #13
    Join Date
    Jul 2012
    Location
    Grafton, NSW, Australia
    Posts
    3,911
    This has happened before a few months a go one of my Ct had the same problem..Diego was never able to fix the issue so in the end she had to create a new account.




  4. #14
    But we all cant create a new account....Yikes!!

  5. #15
    Join Date
    Dec 2007
    Location
    Belleville, Illinois
    Posts
    50,929
    Exactly Sharon! Sure hope this gets fixed!


  6. #16
    Join Date
    Jul 2012
    Location
    Grafton, NSW, Australia
    Posts
    3,911
    Quote Originally Posted by stmac88 View Post
    But we all cant create a new account....Yikes!!
    Lol, I realise that, but it was the only way that we could work out how to fix the problem for Denise...like me she is in Australia & Diego wanted to do a chat with her to fix the issue but she is in a remote area & her internet isn't the best and the time zone thing was the biggest issue.
    So hopefully the issue will get sorted soon!




  7. #17
    Join Date
    Jan 2011
    Location
    Lelystad, Flevoland, the Netherlands
    Posts
    7,660
    Vicki, wasn't that for the forum to log in and upload a LO?

    I don't think this problem on the store has anything to do with our accounts, but with the login procedure of the system?

    Hope it will be fixed soon!
    creative greetings,

  8. #18
    Join Date
    Jul 2012
    Location
    Grafton, NSW, Australia
    Posts
    3,911
    At first it was a forum problem, that got fixed, then she couldn't log in to the store, it was then that she created a new account for the store.




  9. Well I had no trouble logging into store yesterday but today I can't lol.
    I have tried removing the cookie, clearing the cache, restarting the browser after that and restarting my computer.
    Thos of you who are having an issue I have a question for you. ca you look in your url and tell me if you go to the store login page is the url just
    https://www.godigitalscrapbooking.co...ain_page=index
    or do you have this part on the end
    &zenid=29etc
    let me know here
    try as well closing the forum page if you had it open and clearing your cache [under tool clear recent history in firefox] then logging into store
    I think if we have more information to pass onto the tech person it will be easier to track down the issue.






  10. #20
    Join Date
    Jul 2012
    Location
    Grafton, NSW, Australia
    Posts
    3,911
    Nope can't log in either, tried Safari too, which I rarely use, and couldn't with it either.




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