[OneMemory]

Jayne, most of the time it has to do with the source files' operating system vs yours. for example if I purchase a kit created and zipped on a mac, there are files that my PC doesn't need or want so those are usually the culprit of the lost files. I've never missed anything so far! :)

Keep in mind that we are all scrappers as well as designers-so we feel your frustration at times, but do have to do what is required of us at our stores. Like the multiple files. We here at GDS are feverishly working on a fancy site upgrade and perhaps some of these can be addressed then. We want to keep everyone happy!!